Refund policy

TAXES

Sales tax will be added to orders shipping to California. Please note that tax calculations are based on state and county locations of the shipping address on your order. Shipments to any other state will not include tax.

Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

PAYMENT METHODS

Paulandjoe.us accepts the following credit cards: American Express, Visa, MasterCard, Discover and JCB. Paulandjoe.us does not accept checks, cash or money orders.

CANCELLATIONS

Once you placed your order we are unable to cancel it.

PROMOTIONS

All collaboration collections, for example Nala Cat X Sister items, are excluded from promotional sales and rewards program discounts.

RETURNS

For obvious hygiene and sanitation reasons, Masks cannot be returned.

All collaboration collections, for example Nala Cat X Sister items, are final sale and cannot be returned for any reason.

Regularly priced items can be returned for a full refund within 2 days of the delivery date. We will only accept returns or exchanges for items in their original, unaltered, unworn and unwashed condition, with all tags attached, and a copy of the original invoice. All sales of cosmetics are final and cannot be returned or exchanged.  All sale items are final and cannot be returned or exchanged. All items bought using a promo code or a coupon code cannot be returned or exchanged.

Merchandise that meet the conditions above can be exchanged for other items or a credit within 2 days of the delivery date.
We do not accept any returns or exchanges past the time frames outlined above.

TO MAKE A RETURN, please send us an email at info@paulandjoe.us letting us know which items you are sending back and if you wish to receive a refund or exchange. State the exact reason for the refund/exchange. We will reply to your email with a Return Authorization Number (RA) and shipping instructions.

Upon receipt of returned goods, Paul & Joe reserves the right to deny refund if the merchandise does not meet our return policy requirements. Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error. The customer is required to pay shipping on all return orders. Please allow 5-10 business days for processing of returned items.

PAUL & JOE ITEMS PURCHASED AT OTHER LOCATIONS

Items purchased at any other store selling Paul & Joe merchandise cannot be returned to Paulandjoe.us.